Rental Policy

A signed rental agreement is required prior to pick up and/or delivery of any rental items and/or

services being rendered. Also, please note that proper identification (the customer's driver's

license or ID) will be required when picking up any and all rentals. There is a 50% deposit

required at the time of booking for all rentals that exceed $100 in value

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Prime Upstate Rentals, LLC agrees to rent to the customer the items described in detail in the

rental items list.

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Payment will be made to the Business via cash, check, an approved payment card, or by any

other payment method determined by the Business.

Rental Fees

The customer agrees to pay Prime Upstate Rentals the rental fees specified in the Rental Items

List, along with any applicable delivery charges or other charges stated in the Rental Items List.

Rental Fees are for the time the Rental Items are reserved or out and away from Company’s

possession, regardless of whether the Rental Items are actually used by Renter. No refunds will

be given for unused Rental Items. (If Prime Upstate Rentals is holding an item for a customer, we

will not rent it to anyone else.)

Return of Items

The customer agrees to scrape and thoroughly rinse food-related rental Items (such as plates,

serving dishes, cake pedestals, glassware, etc.) of all food debris and grease following the Event

prior to boxing or re-packaging the rental Items. The customer also agrees to return all other

Rental Items, such as centrepieces, votives, lanterns, and any other rental items, in clean

condition. Failure to do so may result in a cleaning fee to be determined at Prime Upstate

Rental's sole discretion depending on the extent of cleaning required, but equal to no more than

the full rental rate of the item. The customer will be responsible for any damage or loss to the

rented items.

Failure to return items

If a customer fails to return all rental items by the agreed upon time, the customer agrees to pay

for any fees subject to a late return up to the full retail cost of the rental. Prime Upstate Rentals

and its agents may take any and all reasonable actions in order to recover rented items, without

prior notice or legal process.